Insights: Webinars Dealing with Anger and Anxiety when Reopening

Retail & Consumer Goods Industry Webinar

Employees and customers have been under unprecedented stress throughout the course of COVID-19 and the lockdown, and those concerns are compounded by concerns about the safety of resuming public activities, the controversy around wearing masks, economic anxiety, and other social conditions. We are pleased to provide this session with specialists in challenging conversations and hostility management to help you manage the anger and anxiety you are seeing or will see from some of your customers and employees.

Yendelela Neely Holston, Partner, Kilpatrick Townsend
Jon Neiditz, Partner, Kilpatrick Townsend
Bruce Blythe, Chairman/Crisis Management Consultant, R3 Continuum

Watch On Demand

Additional Resources
Kilpatrick Townsend COVID-19 Reopening Guidebook
Reopening Guidelines for Retailers (On Demand Webinar)
Blindsided: A Manager’s Guide to Crisis Leadership, a book by Bruce Blythe
Handout: Anxiety Management
Handout: Defusing One Liners
Kilpatrick Townsend Retail & Consumer Goods Team Information


Event Details

Tuesday, June 23, 2020-

Wednesday, June 23, 2021

ON24 Webinar





Alaina Maggio

Business Development Manager


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