Employees and customers have been under unprecedented stress throughout the course of COVID-19 and the lockdown, and those concerns are compounded by concerns about the safety of resuming public activities, the controversy around wearing masks, economic anxiety, and other social conditions. We are pleased to provide this session with specialists in challenging conversations and hostility management to help you manage the anger and anxiety you are seeing or will see from some of your customers and employees.
Kilpatrick Townsend COVID-19 Reopening Guidebook
Reopening Guidelines for Retailers (On Demand Webinar)
Blindsided: A Manager’s Guide to Crisis Leadership, a book by Bruce Blythe
Handout: Anxiety Management
Handout: Defusing One Liners
Kilpatrick Townsend Retail & Consumer Goods Team Information
Tuesday, June 23, 2020-
Wednesday, June 23, 2021
Business Development Manager
While we are pleased to have you contact us by telephone, surface mail, electronic mail, or by facsimile transmission, contacting Kilpatrick Townsend & Stockton LLP or any of its attorneys does not create an attorney-client relationship. The formation of an attorney-client relationship requires consideration of multiple factors, including possible conflicts of interest. An attorney-client relationship is formed only when both you and the Firm have agreed to proceed with a defined engagement.
DO NOT CONVEY TO US ANY INFORMATION YOU REGARD AS CONFIDENTIAL UNTIL A FORMAL CLIENT-ATTORNEY RELATIONSHIP HAS BEEN ESTABLISHED.
If you do convey information, you recognize that we may review and disclose the information, and you agree that even if you regard the information as highly confidential and even if it is transmitted in a good faith effort to retain us, such a review does not preclude us from representing another client directly adverse to you, even in a matter where that information could be used against you.