Business process outsourcing continues to be one of the fastest growing fields of outsourcing. As companies strive to increase operational efficiency, they are continuously looking into their operations to identify processes and functions that can be performed more effectively or efficiently by a third party. BPO transactions often involve the transfer of personnel from the customer to the service provider and can involve sensitive labor relations issues, including negotiations with labor unions, compliance with the WARN Act, Acquired Rights Directive and TUPE. Our attorneys have experience assisting companies with such BPO transactions in a wide variety of industries. As a result, we have experience with numerous types of business processes which has enabled us to assist clients to develop efficient, satisfying and enduring BPO relationships. We have assisted companies with a broad range of business process outsourcing transactions including, transactions involving the following categories of processes:

  • Finance and Accounting Services
  • Human Resources and Benefits Administration
  • Customer Relationship Management
  • Call Center Operations
  • Supply Chain and Logistics Outsourcing
  • Procurement Outsourcing
  • Facilities Management
  • Legal Process Outsourcing
  • Credit Card Processing
  • Insurance Applications and Claims Processing
  • Back Office Support