The Global Sourcing and Technology Practice at Kilpatrick Townsend is ranked nationally and internationally by Chambers and Partners in the category of Information Technology Outsourcing and regularly assists companies with a wide range of transactions. Our experience can generally be grouped into the following categories:

  • Business Process Outsourcing
  • Information Technology Outsourcing
  • ERP Licensing & Systems Integration Transactions
  • Managed Network Services Transactions
  • Technology and E-commerce Transactions
  • Joint Ventures and Strategic Alliances

Global Coverage

Our attorneys regularly assist with on-shore, near shore and offshore transactions and have significant experience with engagements in Canada, Mexico, Brazil, India, Philippines, Ukraine, Russia, Eastern Europe, Australia, Singapore and the PRC. In these types of transactions, we assist our clients with identifying and evaluating the risks associated with each geography, establishing appropriate contractual and procedural safeguards to minimize those risks and balancing the potential risks with the projected benefits associated with each transaction. We have negotiated transactions with most of the major global service providers and many of the major offshore providers. We have also formed strong alliances with attorneys in other countries that provide support with legal issues that are unique to the geographies implicated by each transaction.

Outsourcing Lifecycle

We regularly provide guidance to companies at every stage of the outsourcing process including the formulation of the sourcing strategy, development of the request for proposal, negotiation of the outsourcing agreement and management of the outsourced function. We also assist clients with a wide range of matters which arise after the execution of an agreement including, the renegotiation, restructuring or termination of existing outsourced arrangements, in-sourcing or re-sourcing previously outsourced functions, monitoring compliance with service levels, data security requirements and other contractual obligations, and enforcing contractual commitments.

Negotiation Approach

We are committed to providing clients with a balanced and solution oriented approach to negotiations that is tailored to achieving the strategic business objectives of our clients while managing the attendant risks. This approach focuses on the critical success factors in each transaction and helps to shorten the sourcing cycle, speed realization of benefits for clients and achieve flexible and lasting solutions. Our attorneys strive to be responsive, efficient and effective and to deliver excellent service, cost effective representation and cutting edge solutions to our clients. To accomplish this goal, we employ a lean staffing approach that leverages experienced attorneys and leading technology to achieve results.

While most of our clients are customers of outsourced services, we also represent service providers in certain niche markets. In our experience, the representation of service providers has enabled us to develop a greater appreciation of service providers’ needs and develop creative and effective solutions to issues that arise in these transactions.

Global Sourcing and Technology

Experience Highlights

Outsourcing for a major credit card and check verification company
Represented a major credit card and check verification company with respect to credit card processing, call centers and back office support to two more
ERP licensing & systems integration transactions for private retail company

Represented private retail company in negotiation of agreement with Logic Information Systems to more

Outsourcing services provided to global hospitality company
Represented a global hospitality more
Outsourcing for a major credit card and check verification company
Represented a major credit card and check verification company in the outsourcing of human resources and finance and accounting departments to a more

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